1. Introduction

Welcome to Faaz Foods. By accessing our website and placing orders, you agree to comply with and be bound by the following terms and conditions. These terms govern the relationship between Faaz Foods and you in relation to your use of this website and our services.

2. Eligibility

Our services are exclusively available to registered wholesale customers. To qualify, you must:

  • Be a registered business entity.
  • Provide valid business credentials during registration.
  • Maintain an active account with us.

3. Ordering Process

  • Orders can only be placed by logged-in wholesale customers.
  • All orders are subject to acceptance and availability.
  • We reserve the right to refuse or cancel orders at our discretion.

4. Delivery and Collection

  • Upon placing an order, you must choose between delivery or collection.
  • Delivery is available based on predefined schedules assigned to specific branches.
  • Collection is available on all days except Sundays.
  • Delivery and collection dates and times are subject to availability and may change.

5. Pricing and Payment

  • All prices are listed in GBP and are exclusive of VAT unless stated otherwise.
  • Payment terms are as agreed upon during account setup.
  • We reserve the right to change prices without prior notice.

6. Returns and Refunds

Claims for shortages or damages must be made within 24 hours of delivery or collection.

Returns are accepted only for products that are defective or were delivered in error.

Refunds will be processed using the original payment method.

7. Account Security

  • You are responsible for maintaining the confidentiality of your account credentials.
  • Notify us immediately of any unauthorized use of your account.

8. Limitation of Liability

Faaz Foods shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.

Our liability is limited to the value of the goods purchased.

9. Intellectual Property

  • All content on this website, including text, graphics, logos, and images, is the property of Faaz Foods and is protected by UK and international copyright laws.

10. Governing Law

  • These terms and conditions are governed by the laws of England and Wales.
  • Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Amendments

  • We reserve the right to amend these terms and conditions at any time.
  • Changes will be posted on this page and are effective immediately upon posting.

12. Contact Information

For any queries regarding these terms and conditions, please contact us at:

  • Email: info@faazfoods.co.uk
  • Phone: 0121 798 2042
  • Address: 16 Asquith Drive, Tividale, Oldbury, England, B69 3LL