Effective Date: 05/01/2025
Last Updated: 05/09/2025

1. About This Policy

FaazFoods Ltd is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when:

  • You use our website (www.faazfoods.co.uk)
  • You place an order or create an account
  • You make an enquiry
  • You apply to work with us or register as a supplier

2. What Is Personal Data?

Under UK data protection laws, personal data refers to any information that relates to an identifiable individual. This includes details such as your name, contact information, or anything else that can be linked to your identity.

By using our website or providing your data, you agree to the terms of this policy. Please take time to read it thoroughly.

3. Who Are We?

FaazFoods Ltd is a UK-based wholesale food supplier.
Our office address is:
Unit 63, Percy Business Park, Rounds Green Rd, Oldbury, B69 2RE

You can reach us via:
📞 0121 798 2042
📧 info@faazfoods.co.uk

4. How Do We Collect Information?

We collect personal information through various touchpoints, such as:

  • When you place an order or create an account on our website
  • When you fill out a contact or enquiry form
  • When you sign up for marketing or newsletters
  • When you apply as a wholesale customer or supplier
  • When you submit a CV or job application

5. What Information Do We Collect?

Depending on your interaction with us, we may collect:

  • Name, email address, phone number
  • Business name and registration details
  • Delivery and billing address
  • Payment information (handled securely via third-party providers)
  • Dietary or product preferences (if disclosed)
  • Marketing preferences (opt-in/opt-out)
  • IP address, device type, browser type, and cookies

If you apply to work with us or become a supplier, we may also collect:

  • Employment history, education, and CV details
  • Business references and company data

6. How Is Your Information Used?

We use your data only when there is a lawful basis, including:

  • To fulfil orders and manage customer relationships
  • To respond to your enquiries or service requests
  • For internal record keeping and analytics
  • To improve our services and website
  • To send marketing emails, only if you’ve opted in
  • To comply with legal obligations (e.g. accounting, taxation)

7. Who Has Access to Your Information?

We do not sell or rent your data.

We may share it with:

  • Payment providers (e.g. Stripe, PayPal)
  • Delivery partners and couriers
  • Software or IT service providers that help us run the website
  • Booking or order platforms if integrated

These third parties only receive the necessary information to perform their services and are contractually bound to safeguard your data.

8. Data Storage and Retention

Your personal data is stored securely on encrypted servers within the UK or EEA.

We keep your data only as long as needed to fulfil its purpose. In line with UK regulations, financial or transactional data may be kept for up to 10 years.

9. Profiling

We may use your data to understand your preferences (e.g., products you order frequently) and improve your experience. You will never be subjected to automated decisions that significantly affect you.

10. Your Choices and Rights

You have full control over your personal data. You may:

  • Request a copy of the data we hold about you
  • Ask us to correct or delete your data
  • Withdraw consent for marketing communications at any time
  • Opt-out of cookies (see our Cookies Policy)

To make a request, email: info@faazfoods.co.uk

11. Security Measures

We take your data security seriously. All personal data is protected using modern security tools, access controls, and encrypted systems to prevent unauthorized access, alteration, or misuse.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in legal or business requirements. Please review it periodically. Updates will be posted on this page and are effective immediately.

13. Contact Us

If you have any questions about this policy or how we use your data, contact:

FaazFoods Ltd

📍 Unit 63, Percy Business Park, Rounds Green Rd, Oldbury B69 2RE
📧 info@faazfoods.co.uk
📞 0121 798 2042